Buying and your account
Do I need a Discord account?
Yes. Signing in connects the order to your profile and is required for the private delivery ticket.
Where can I see my order status?
After signing in, your orders appear in your profile. Once payment is confirmed, delivery information also appears in the private Discord ticket.
Why is a product out of stock?
The shop shows only inventory that is available and not already reserved. An offer can be ordered again once more stock is added.
Can I change the quantity after payment?
A confirmed order should not be changed. If you made a mistake, open a private support ticket immediately and include your order ID.
Payment
Which payment methods are available?
Card, Apple Pay, Google Pay, and supported cryptocurrencies. Checkout shows the currently available options.
Why is my payment still pending?
The payment provider or blockchain network may still be waiting for confirmation. Refresh your order page and do not immediately make a second payment.
Does HugoSMP Markets store my card details?
No. The shop receives the payment status, not your complete card or wallet details.
What if I used the wrong crypto network?
A payment sent through a network other than the one shown at checkout cannot be matched automatically. Open a support ticket with the order ID and transaction reference, but never share private keys.
Delivery and support
Which parts of delivery are automated?
All of it. Once payment is verified the system processes stock, delivers to your HugoSMP account and creates the private Discord ticket as a receipt. There is no manual step.
How quickly is an order delivered?
Usually within seconds of payment being confirmed. Delivery is automatic and runs around the clock.
Do I need to be online on HugoSMP?
No. Delivery goes automatically to the in-game name you enter at checkout and does not wait for you to log in.
What should I include in a support ticket?
Include your order ID, payment provider, visible status, and a short description of the issue.
How can I leave a review?
Reviews are available only for completed, verifiable purchases. After delivery, use the review command provided on the Discord server.